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Title
Text copied to clipboard!Stadium Operations Manager
Description
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We are looking for a highly organized and detail-oriented Stadium Operations Manager to oversee and manage all aspects of stadium operations. This role is crucial in ensuring that events run smoothly, safely, and efficiently. The ideal candidate will have extensive experience in event management, facilities management, and team leadership. You will be responsible for coordinating with various departments, vendors, and stakeholders to ensure that all operational aspects of the stadium are functioning optimally. This includes managing maintenance schedules, coordinating event logistics, ensuring compliance with safety regulations, and overseeing the work of the operations team. You will also be responsible for budget management, resource allocation, and continuous improvement of operational processes. The role requires excellent problem-solving skills, the ability to work under pressure, and a strong commitment to delivering exceptional service. If you are passionate about creating memorable experiences for fans and have a proven track record in stadium or large venue operations, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the stadium.
- Coordinate with event organizers to ensure smooth event execution.
- Manage maintenance schedules and ensure timely repairs.
- Ensure compliance with safety and health regulations.
- Supervise and train operations staff.
- Develop and manage operational budgets.
- Coordinate with vendors and service providers.
- Implement and monitor security protocols.
- Oversee crowd management and emergency response plans.
- Ensure cleanliness and upkeep of the stadium.
- Manage inventory and procurement of supplies.
- Coordinate with marketing and sales teams for event promotions.
- Monitor and report on operational performance.
- Develop and implement operational policies and procedures.
- Handle customer complaints and feedback.
- Ensure proper signage and wayfinding within the stadium.
- Coordinate with local authorities for permits and licenses.
- Plan and execute facility upgrades and improvements.
- Ensure effective communication across all departments.
- Conduct regular inspections and audits of the facility.
Requirements
Text copied to clipboard!- Bachelor's degree in Business Administration, Sports Management, or related field.
- Minimum of 5 years of experience in stadium or large venue operations.
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Proven experience in budget management and financial planning.
- Knowledge of safety and health regulations.
- Strong problem-solving and decision-making skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Proficiency in Microsoft Office Suite and facility management software.
- Experience in event planning and coordination.
- Knowledge of maintenance and repair procedures.
- Ability to work flexible hours, including nights and weekends.
- Strong customer service orientation.
- Experience in contract negotiation and vendor management.
- Ability to handle emergency situations calmly and effectively.
- Strong attention to detail.
- Ability to lift and carry heavy objects.
- Valid driver's license.
- First aid and CPR certification is a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in managing stadium or large venue operations?
- How do you ensure compliance with safety and health regulations?
- Can you provide an example of a challenging event you managed and how you handled it?
- How do you prioritize tasks and manage time effectively?
- What strategies do you use to manage and motivate your team?
- How do you handle budget management and financial planning?
- Can you describe a time when you had to deal with an emergency situation?
- How do you ensure effective communication across different departments?
- What experience do you have with vendor management and contract negotiation?
- How do you handle customer complaints and feedback?
- What steps do you take to ensure the cleanliness and upkeep of the facility?
- How do you coordinate with local authorities for permits and licenses?
- Can you describe your experience with event planning and coordination?
- How do you handle stress and pressure during large events?
- What software tools do you use for facility management?
- How do you ensure continuous improvement of operational processes?
- Can you describe a time when you implemented a successful operational policy or procedure?
- How do you manage maintenance schedules and ensure timely repairs?
- What is your approach to crowd management and emergency response planning?
- How do you stay updated with industry trends and best practices?
